Code of conduct

We work on the unceded lands of the Wurundjeri Woi Wurrung and Dja Dja Wurrung peoples. We pay our respects to Elders past, present and emerging. Sovereignty was never ceded.

We do not discriminate on the basis of race, ethnicity, gender, sexuality, faith, ability, age, or background. This applies to how we hire, who we work with, the campaigns we produce, and who comes through the door at the venue.

The venue is a shared workroom, so everyone in it looks after it and each other, whether it's a weekday at the desks, a Business Casual night or a hire of your own. Harassment, intimidation and discrimination aren't on in any of them.

If something happens, tell Caitlin in person or by email and we'll deal with it. We can ask anyone to leave, and if it's serious we'll end their card or booking.

If you hire the venue, this code covers your guests too, and you're the first person to keep it. If you need something to take part, tell us and we'll say honestly what the venue can do.

Our team works during business hours. We do not expect anyone to respond outside them. We pay subcontractors at proper rates with no hidden margin.

We charge for our time and our thinking. No markup on ad spend, no undisclosed kickbacks from suppliers, no pricing tricks. Clients pay pass-through costs direct, with full visibility.

Every price is shown up front, a Company card never renews itself without you choosing to, and if a fyi. file isn't right for you we'll swap it or refund you inside 14 days.

Client information, audience data and campaign strategy stay confidential. We hold platform access on the same terms as our own and return or delete client data on request.

The same goes for card holders, guests and buyers: we keep what we need to run the workroom, the shop and the newsletter, we never sell it, and you can leave the newsletter whenever you like.

Marketing in independent music sits inside funding chains and partnership networks we do not control. We do not pretend to audit every dollar back to its source. We discuss values fit at the start of an engagement so both sides know where we stand.

Where a direct conflict with this code becomes clear during the work, in a brief, a public stance, a partnership, or an instruction we are given, we will name it, talk it through, and if needed end the engagement under the Adverse Event clause of the Client Services Agreement. The same goes for who hires the venue and what runs in it.

Raise it with Caitlin at caitlin@incahoots.group. This channel is open to clients, card holders, guests, buyers, partners, subcontractors and members of the public. We respond within five business days.

This code is referenced in every Client Services Agreement we issue, and it applies to every Company card, room booking and fyi. order. The current version lives at incahoots.group/code-of-conduct. We will tell existing clients and card holders about substantive changes before they take effect.